We at the Department of Banking and Insurance and Real Estate Commission are ready to answer any questions or inquiries you may have or open a formal complaint via our Consumer Inquiry and Response Center (CIRC) .
You may contact the unit in several ways - our most convenient way is filing an ONLINE COMPLAINT ( Banking - Insurance - Real Estate). You may also contact the unit by telephone, mail, fax or in person.
When we receive your inquiry or complaint, it is then logged into our database and a tracking number is assigned for future reference.
Listed below are the ways to contact us. Whether it is a question or a formal complaint, you will receive an acknowledgement to your inquiry.
Telephone:
609-292-7272 or our Consumer Hotline 1-800-446-7467
(8:30 am to 5:00 pm EST Monday through Friday)
| How to File a Formal Complaint | |||||
| Choose a Complaint Type: | Banking Formal Complaint Form | ||||
| Banking Complaint Form (MAIL/FAX) |
| Requests for assistance or inquiries regarding a national bank or f ederal savings and loan or savings bank , even if it is located in New Jersey, should be directed to: | Office of the Comptroller of the Currency (OCC) Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010-9050 Phone: 1-800-613-6743 Web site: www.helpwithmybank.gov |
| Requests for assistance or inquiries regarding a federally-chartered credit union, even if it is located in New Jersey, should be directed to: | National Credit Union Administration Region II 1775 Duke Street, Suite 4206 Alexandria, VA 22314-3437 Phone: 1-800-755-1030 or 703-519-4600 Web site: www.ncua.gov |
| Insurance - File Complaint ONLINE |
To comment on rate increases for Individual Health Coverage (IHC) or Small Employer Health Benefits (SEH) insurance policies , e-mail RateReviewComments@dobi.nj.gov. This e-mail address may also be found on all consumer disclosures related to New Jersey’s rate increases on https://ratereview.healthcare.gov/ .
Please Note: If you are filing a complaint about your health insurance rates, you must do so using the Insurance Complaints/Inquiries process.
Important Notes:
Inquiries, complaints and requests for assistance regarding a TIMESHARE PROPERTY whether located within or outside of New Jersey should be directed to the Bureau of Subdivided Land Sales Control of the New Jersey Real Estate Commission.
Inquiries regarding OTHER TYPES OF PLANNED UNIT DEVELOPMENTS (such as condominiums, cooperatives and other non timeshare common interest ownership communities) located WITHIN New Jersey should be directed to the Planned Real Estate Section of the Department of Community Affairs.